TERMS & CONDITIONS
EVENTS TOGETHER LTD
Information about us
www.events-together.co.uk is a site operated by Events Together Ltd - pioneers in corporate events and exhibition management.
Our Ticket Terms and Conditions
These Terms and Conditions are between you and Events Together Ltd and govern your purchase of tickets (“Tickets”) which are sold by Events Together Ltd on this Website.
In these terms and conditions:
· “we” and “us” means Events Together Ltd (registered in England and Wales under company number 10997412) whose registered office is at the Derwent Business Centre, Clarke Street, Derby. DE1 2BU.
· “Event” means the individual event or events advertised on our Website for which Tickets are available.
· “Event Organiser” means Events Together Ltd, a third-party supplier or supplier of Tickets for the Events which may include a venue, performer, promoter or other event organiser.
· “Tickets “or “Bookings” means rights to admission in the form of unique booking references.
· “Website” means our website (www.events-together.co.uk).
· “You “means an individual purchasing tickets using this Website.
IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THESE TERMS AND CONDITIONS BEFORE YOU PURCHASE TICKETS FROM OUR SITE.
Please note that by using this site and by proceeding to purchase Tickets, you will be deemed to have accepted our terms and conditions.
Please also note that the purchase of Tickets is also subject to the terms and conditions of the venue where the Event is due to take pace (“Venue”).
Tickets purchased from our website are non-transferable and names cannot be changed.
Duplicate tickets will not be issued if your ticket is lost or stolen.
Resales of our Tickets are strictly not permitted.
We reserve the right to alter any element of the programme, (without limitation) such as the content, learning labs, speaker line up, advertised appearances, times and venue.
All bookings are subject to acceptance of our terms and conditions.
All prices stated by us are inclusive of Value Added Tax (VAT).
The right of admission is reserved and is subject to the event organiser and the Venue’s terms of admission.
1. Your status
By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old.
2.How the contract is formed between you and us
2.2 After placing an order, you will receive an e-mail from us enclosing your e-ticket.
2.3 We store the contract’s content and will send you the details of your order via e-mail on your e-ticket.
3. Our status
3.1 Please note that in some cases, we accept orders as agents on behalf of our partners (i.e. third-party event organisers). The resulting legal contract is between you and that partner and or third-party supplier and is subject to the terms and conditions of that third-party supplier, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction. These terms and conditions will govern any decisions on cancellation, exchanges and refunds. The third-party supplier may enforce these terms and conditions in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999.
3.2 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that Tickets you purchase from third party suppliers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third-party supplier. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third-party supplier.
4. Your obligations
4.1 You represent and warrant that the Tickets are purchased for your use only, and that they have not been purchased as part of any form of business or commercial activity. You represent and warrant that the Tickets may not be resold or offered for resale by you or anyone whether at a premium or for any other trade purposes. Resale or the attempted resale of the Tickets is prohibited and may result in the cancellation of the ticket without refund or compensation and the ticket holder may be refused entry to and or ejected from the Venue.
4.2 It is your responsibility:
(a) to check your ticket details as mistakes cannot always be rectified;
(b) to ascertain the date and the time of the event and whether an event, performance or activity has been cancelled and the date and/or time rearranged. If the event, performance or activity is cancelled you will be offered Tickets for the rescheduled time and date. We will use reasonable endeavours to inform you of any cancellation once we have received notification of the same from the third-party supplier;
(c) to arrive at the event on time. Every effort will be made to admit latecomers, but admission cannot always be guaranteed.
(d) to comply with all relevant statutes, venue regulations including age restrictions and safety announcements whilst attending the event, performance or activity.
(e) to update the email address that we hold in your account. If an event is cancelled, rescheduled or the details are significantly changed, and we are unable to notify you because you have not updated the email address that we hold in your account we cannot be held liable.
(f) to ensure that the email address that we hold in your account is not configured in such a way as to block or divert into spam or junk folders any emails that we send to your email address.
4.3 We are not responsible or liable for any Tickets that are lost or stolen.
4.4 The Venue and/or third party supplier reserves the right to refuse admission if in its reasonable opinion, your admission to the Venue might:
(a) be a risk to the safety of the audience and/or yourself;
(b) affect the enjoyment of members of the audience; and/or
(c) affect the running of the event, performance or activity, for example, if you act aggressively and/or appear to be under the influence of alcohol and/or drugs.
Should this occur you will not be entitled to a refund.
4.5 Unauthorised use of photographic and recording equipment at any of the events, performances or activities is prohibited and any tapes or films may be destroyed.
4.6 Laser pens, mobile phones, dogs (except guide dogs) and your own food and drink may also be prohibited from the Venue.
4.7 We, The venue and or the third-party supplier have no responsibility for any personal property.
4.8 Events Together Ltd and authorised third parties may record or make audio and visual recordings of the Event. By attending the Event you consent to be included in film and sound recordings of any event, performance or activity and for these recordings to be used by the Event organiser.
5. Availability and delivery
5.1 Tickets may be restricted to a maximum number per person, per credit card and for some events per business.
5.2 E-Tickets are made available for most events and require no delivery. To redeem these tickets, you need to attend the event, provide the event promoter with your name and show your Ticket as proof of ID.
6. Risk and title
6.1 E-Tickets will be at your risk from the time of order confirmation.
6.2 Tickets sent by Royal Mail delivery are not insured against loss or non-delivery. If your ticket is non-replaceable and you need to claim for non-delivery or loss, please contact Royal Mail customer services.
7. Price and payment
7.1 The price of any Tickets will be as quoted on our website from time to time, except in cases of obvious error.
7.2 These prices include VAT and a booking fee.
7.3 We may charge a Delivery/Handling Fee per order, which covers the costs Events Together Ltd incur to make the ticket available to you and the event promoter (including, but not limited to, postage, hardware provision, software provision, including profit).
7.4 Prices are liable to change at any time, but changes will not affect orders in respect of which have already been placed.
7.5 Payment for all Tickets must be by credit or debit card.
7.6 We reserve the right to cancel tickets if the venue requires us to reduce an allocation or if we have oversold an event due to human error. In this case we will provide you with a full refund.
8. Refunds and exchanges
8.1 We regret that tickets cannot be exchanged or refunded after purchase unless the ticket or event is cancelled.
8.2 If an event is cancelled, ticket holders will be offered tickets at any rescheduled event (subject to availability) up to the face value of the tickets or, if the event is not rescheduled, a refund of the face value of the ticket. Ticket booking fees are non-refundable.
8.3 The promoter reserves the right to alter or vary the date and the programme of an event or exhibition without being obliged to refund monies or exchange tickets.
Should the date of the Event alter, you will be issued a ticket for the altered date of the Event (subject to availability) up to the face value of the tickets.
8.4 Requests for refunds covered by clause 8.2 should be made in writing to the contact page on within 7 days of the cancelled event. We cannot accept refund requests after this time.
8.5 Delivery/Handling fees will only be refunded where the delivery or handling service has not already been fulfilled
8.6 Refunds will be credited via the payment method used for the original transaction. If this process fails, then we will issue a cheque made payable to the original purchaser.
8.7 Refunds covered by clause 8.2 will be issued by Events Together Ltd on the event promoter’s behalf to the customer in the case that Events Together Ltd hold the ticket funds at the time the refund is due.
8.8 In the case where a refund is due and Events Together Ltd do not hold the ticket funds, the responsibility and liability for issuing refunds lies with the event promoter.
9. Our liability
9.1 Our liability for losses you suffer as a result of us breaking this contract is strictly limited to the purchase price of the Ticket you purchased.
9.2 This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
9.3 Events, performances and activities may be cancelled by the third-party supplier for a variety of reasons. In this event we will not be responsible for any cancellations or postponements.
9.4 Where you buy any Ticket from a third-party supplier through our website, the supplier’s individual liability will be set out in the supplier’s terms and conditions which should be available from their website, or upon request.
10. Import duty
10.1 If you order Tickets from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
10.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Tickets are destined. We will not be liable for any breach by you of any such laws.
11. Written communications
11.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.
11.2 For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
12.1 All notices given by you to us must be given to Events Together Ltd via our contact page. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11.
12.2 Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
13. Transfer of rights and obligations
13.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
13.3 We may transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
14. Events outside our control
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
15.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 11.
16.1 If any of these terms and conditions is held to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be deemed severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
17. Entire agreement
17.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
17.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or which can be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
17.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
18. Variation of these terms and conditions
18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
18.2 You will be subject to the policies and terms and conditions in force at the time that you order Tickets from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Tickets).
19. Law and jurisdiction
19.1 All orders by you for the purchase of Tickets through our site will be governed by English law.
19.2 You agree that any dispute arising out of or in connection with any order that you make for purchase of tickets from Events Together Ltd is subject to the exclusive jurisdiction of the courts of England and Wales.